Policies

Business Hours are 8:00am-6:30pm EST Monday-Friday. Please feel free to leave your order or questions on the voicemail after hours.

New Customers: We offer immediate open account convenience to jewelers/watchmakers rated 1 or 2 in Jewelers Board of Trade. For non-rated customers please request a credit application which we will process as soon as possible. Non-rated customers may also pay by credit card. We accept Visa and Mastercard.

Payment Terms: For open accounts payment is expected NET 30 days from date of invoice.

Backorders: We will backorder all items on the original order unless otherwise specified. All backorders will be held 2 weeks or combined with new orders.

Merchandise Returned for Credit: Please send all returns with the original invoice number and date of invoice. Credit will not be issued without this information. A 15% restocking fee may be assessed to returns due to customer ordering error. There are no returns on the following items:

1. No returns on special orders
2. No returns on electronic parts if the package has been opened
3. No returns after 30 days

Please feel free to contact any of our service personnel with any questions or special requests you may have.

OUR GOAL IS 100% SATISFACTION FOR ALL YOUR NEEDS!